Outstanding Cores

This article will guide you through using the Outstanding Cores feature available in customer platform.

Outstanding Cores FAQs

Read the HDReman™ and Core Return FAQ PDF here.

Accessing Outstanding Cores:

With the Outstanding Cores feature, managing and staying on top of your HDReman™ and Cat® Reman core returns has never been easier.

1. Log in to customer platform.
2. Click “Outstanding Cores” in main menu to access.

Viewing Your Outstanding Cores:

You’ll see a list of all your Outstanding Cores with expiry dates for each core, along with the number of days remaining until they expire, as well as the core value for each item.

Category Options:

To streamline your core management, we've categorised them into three groups.

Outstanding: Cores that are awaiting return.

These cores can be filtered by either:

• At Risk: Cores that are within 30 days of their expiry date (or 60 to 90 days from invoice date), and may be at risk of losing credit eligibility.
• Overdue: An outstanding core that is 45 - 60 days from invoice date.

Processed: Cores that have been returned, processed and a credit note has been issued.

These cores can be filtered by their credit type:

• Full credit
• Damage (partial credit)
• No credit

Notifications

You can get notified about your Outstanding Cores so you can keep on top of your returns:

1. Outstanding Cores At Risk: A weekly reminder to view your 'at risk' cores. These are cores that have 30 days or less until they expire and are no longer eligible for a credit return.
2. Processed Cores: A notification when a returned core has been processed and credit advice issued.

Please note you need to opt-in to notifications.

You can do this by clicking on the notification bell icon and then clicking on the cog icon to take you to the Notification Settings screen to toggle them on.

Please note: Some cores that leave the Outstanding Cores list after 90 days may be in the process of being assessed and will appear in the Processed list once credit has been issued.

Important Note:

All existing processes and rules regarding HDReman™ and Cat® Reman core returns remain unchanged. This feature is designed to make core management more convenient while maintaining your existing practices.

Where do I send the used HD Reman Core?

Please send your worn core to the Hastings Deering Business Centre that supplied the component.

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